Case Snapshots

A publicly traded insurance company and established GuideIT customer was struggling with security visibility and compliance reporting requirements for their industry. As a trusted technology advisor, GuideIT proposed Insights™ by GuideIT security analytics powered by the proprietary Stratus™ Cloud Data Platform to give the company the low-latency visibility it needed to validate their cybersecurity approach. Stratus™ ingested data from multiple cybersecurity tools to create Insights™ dashboards – eliminating manual data extracts and delivering more effective and timely intelligence. The company now has the ability to identify security gaps and respond to regulatory requirements.

A large regional healthcare organization wanted to provide vaccination hub services to their community of over 200,000 members. Recognizing that they lacked the infrastructure nor the resources to support this initiative, they reached out to GuideIT to provide a solution. In less than 30 days, the infrastructure was in place and the GuideIT Vaccination call center resources were performing patient screening, scheduling, and demand management functions for the provider.

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer's needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network. Discover how GuideIT can help you reduce IT strain today!

As Coronavirus began spreading in the US, a nationwide retailer was facing issues with handling the growing number of Covid positive team members at each of their stores. With the sudden onset of the virus, it became difficult to manage each employee's time off, store cleanings, and the CDC reporting requirements. GuideIT implemented a Covid response process to help manage the growing number of cases while preserving the safety of the employees and customers at all retail locations. Covid positive team members as well as all close contacts are identified and interacted with regularly throughout their quarantine. GuideIT acts as the liaison between the employee and the benefits department, to assist the employee with their leave of absence pay. GuideIt also initiates the store cleaning protocols to shut down the store when needed and dispatch the cleaning vendor to the correct store. CDC reporting requirements are then handled appropriately based on federal and state guidelines. The nationwide retailer was able to continue focusing on their customers and day to day operations, knowing they could trust GuideIT to manage their Covid Response needs quickly and safely.

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

A leading healthcare collaboration provider was seeking to improve the costs and resiliency of their cloud environment. GuideIT leveraged the latest tools and techniques available to deliver higher availability, durability, and recoverability in their cloud environment. The customer was able to transition to an OpEx model and achieve a 15% decrease in ongoing monthly cloud spend.

GuideIT was engaged for this project as our customer was experiencing cost inefficiencies with their current server which caused them to have less flexibility and control over their solution. GuideIT recommended moving the customer from their current provider, and moving it into AWS EC2 and AWS SE. Through this solution, the customer will realize a reduction in cost, and greater durability and recoverability.

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer's needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network.

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

A large campus retail environment serving over one million guests annually was facing security challenges with the rise of email-based attacks. Large email volume paired with a non-technical staff created a heightened risk of security breaches.GuideIT implemented a Managed Email Security Solution that scans all inbound traffic to identify and isolate spam and malware, threatening URLs and attachments, while also reducing the threat of imposter and spoofed email addresses.GuideIT Managed Email Security initially scanned over 83,000 emails protecting the organization from nearly 20 different malware threats and over 50 phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages delivered during the initial deployment.

A publicly traded financial firm was seeking to better manage security requirements facing the business. Disparate systems within the IT environment required constant updating as new security patches were released, exposing the company to the risk of falling short of regulatory requirements. GuideIT designed and implemented a patch management process to address ongoing updates within the environments. The patch management solution identified and updated over 130,000 security patches in the first 6 months.GuideIT also provided a dedicated Incident Response Analyst to triage alerts and escalations, addressing a critical gap within the security organization. Working with the CISO, the analyst evaluated the infrastructure, policies and procedures, recommended improvements, and improved response time with alerting, reporting, and remediation.

A leading provider of risk and security management solutions needed to re-write and modernize its core go-to-market application. GuideIT collaborated with the organization on defining its business requirements and developed the new application utilizing a hybrid agile/waterfall development method and continues to enhance the product leveraging agile sprint and release cycles.The application, with its modern interface, and improved features and functionality, helped the customer expand their subscriber base by more than 95% in a 20-month period.

In support of its EMR system consolidation, a large health system engaged GuideIT to abstract patient records from more than seven legacy systems into one cohesive record. Through this engagement, our team abstracted on average over 60,000 patient records a month with an average 98% quality rating. We were selected for this abstraction based on our best-in-class data conversions of EMR systems, unique qualifications, and track record of success providing similar solutions to health system organizations.

A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.

In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.

A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC's, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.

A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and re mediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.

A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity. We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.

A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient's complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design. We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.

A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment. We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.

One of the nation's largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT. We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function‚ customer satisfaction by more than 25% in the first year following the transition.

One of the largest global business travel providers wanted to enhance their overall security program.

We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.

A global business services firm wanted to change its business management approach from product-centric to customer-centric. We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.

A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations. With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.

A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation. We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.

A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative. We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.

A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats. We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.

A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients. We enabled EHR and business system connectivity between the network‚ participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.

A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director. We reduced system outages by 65% and improved the overall IT experience.

A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency. We provided a 28% savings on IT support spend while improving the overall level of service.

A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment. We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.

Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution. We migrated the system software and more than 7,000 PCs in 10 months, achieving the targeted deadline and preventing cost and productivity issues.

A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk. Despite a greater scope of service, a cost savings of approximately 15% was realized.

A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program. We reduced IT spend by 16% while increasing the group's effectiveness.

A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue. We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.

An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics. We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.

A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk. This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.

A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.

We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.

Telecom Services Cost Optimization:

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

Centrally-Managed Networking Solution:

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer’s needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network.

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A publicly traded insurance company and established GuideIT customer was struggling with security visibility and compliance reporting requirements for their industry. As a trusted technology advisor, GuideIT proposed Insights™ by GuideIT security analytics powered by the proprietary Stratus™ Cloud Data Platform to give the company the low-latency visibility it needed to validate their cybersecurity approach. Stratus™ ingested data from multiple cybersecurity tools to create Insights™ dashboards – eliminating manual data extracts and delivering more effective and timely intelligence. The company now has the ability to identify security gaps and respond to regulatory requirements.

A large regional healthcare organization wanted to provide vaccination hub services to their community of over 200,000 members. Recognizing that they lacked the infrastructure nor the resources to support this initiative, they reached out to GuideIT to provide a solution. In less than 30 days, the infrastructure was in place and the GuideIT Vaccination call center resources were performing patient screening, scheduling, and demand management functions for the provider.

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer's needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network. Discover how GuideIT can help you reduce IT strain today!

As Coronavirus began spreading in the US, a nationwide retailer was facing issues with handling the growing number of Covid positive team members at each of their stores. With the sudden onset of the virus, it became difficult to manage each employee's time off, store cleanings, and the CDC reporting requirements. GuideIT implemented a Covid response process to help manage the growing number of cases while preserving the safety of the employees and customers at all retail locations. Covid positive team members as well as all close contacts are identified and interacted with regularly throughout their quarantine. GuideIT acts as the liaison between the employee and the benefits department, to assist the employee with their leave of absence pay. GuideIt also initiates the store cleaning protocols to shut down the store when needed and dispatch the cleaning vendor to the correct store. CDC reporting requirements are then handled appropriately based on federal and state guidelines. The nationwide retailer was able to continue focusing on their customers and day to day operations, knowing they could trust GuideIT to manage their Covid Response needs quickly and safely.

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

A leading healthcare collaboration provider was seeking to improve the costs and resiliency of their cloud environment. GuideIT leveraged the latest tools and techniques available to deliver higher availability, durability, and recoverability in their cloud environment. The customer was able to transition to an OpEx model and achieve a 15% decrease in ongoing monthly cloud spend.

GuideIT was engaged for this project as our customer was experiencing cost inefficiencies with their current server which caused them to have less flexibility and control over their solution. GuideIT recommended moving the customer from their current provider, and moving it into AWS EC2 and AWS SE. Through this solution, the customer will realize a reduction in cost, and greater durability and recoverability.

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer's needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network.

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

A large campus retail environment serving over one million guests annually was facing security challenges with the rise of email-based attacks. Large email volume paired with a non-technical staff created a heightened risk of security breaches.GuideIT implemented a Managed Email Security Solution that scans all inbound traffic to identify and isolate spam and malware, threatening URLs and attachments, while also reducing the threat of imposter and spoofed email addresses.GuideIT Managed Email Security initially scanned over 83,000 emails protecting the organization from nearly 20 different malware threats and over 50 phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages delivered during the initial deployment.

A publicly traded financial firm was seeking to better manage security requirements facing the business. Disparate systems within the IT environment required constant updating as new security patches were released, exposing the company to the risk of falling short of regulatory requirements. GuideIT designed and implemented a patch management process to address ongoing updates within the environments. The patch management solution identified and updated over 130,000 security patches in the first 6 months.GuideIT also provided a dedicated Incident Response Analyst to triage alerts and escalations, addressing a critical gap within the security organization. Working with the CISO, the analyst evaluated the infrastructure, policies and procedures, recommended improvements, and improved response time with alerting, reporting, and remediation.

A leading provider of risk and security management solutions needed to re-write and modernize its core go-to-market application. GuideIT collaborated with the organization on defining its business requirements and developed the new application utilizing a hybrid agile/waterfall development method and continues to enhance the product leveraging agile sprint and release cycles.The application, with its modern interface, and improved features and functionality, helped the customer expand their subscriber base by more than 95% in a 20-month period.

In support of its EMR system consolidation, a large health system engaged GuideIT to abstract patient records from more than seven legacy systems into one cohesive record. Through this engagement, our team abstracted on average over 60,000 patient records a month with an average 98% quality rating. We were selected for this abstraction based on our best-in-class data conversions of EMR systems, unique qualifications, and track record of success providing similar solutions to health system organizations.

A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.

In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.

A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC's, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.

A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and re mediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.

A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity. We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.

A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient's complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design. We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.

A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment. We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.

One of the nation's largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT. We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function‚ customer satisfaction by more than 25% in the first year following the transition.

One of the largest global business travel providers wanted to enhance their overall security program.

We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.

A global business services firm wanted to change its business management approach from product-centric to customer-centric. We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.

A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations. With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.

A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation. We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.

A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative. We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.

A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats. We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.

A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients. We enabled EHR and business system connectivity between the network‚ participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.

A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director. We reduced system outages by 65% and improved the overall IT experience.

A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency. We provided a 28% savings on IT support spend while improving the overall level of service.

A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment. We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.

Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution. We migrated the system software and more than 7,000 PCs in 10 months, achieving the targeted deadline and preventing cost and productivity issues.

A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk. Despite a greater scope of service, a cost savings of approximately 15% was realized.

A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program. We reduced IT spend by 16% while increasing the group's effectiveness.

A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue. We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.

An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics. We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.

A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk. This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.

A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.

We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.

Telecom Services Cost Optimization:

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

Centrally-Managed Networking Solution:

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer’s needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network.

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