Create an exceptional caregiver experience
Improve user satisfaction scores
Drive down the cost of resolution
Slash remediation times
Extend hours of clinical support
We specialize in optimizing IT for providers. Our IT Service Desk Solution improves service delivery & user satisfaction while optimizing costs
Since 2013, Guide IT has been helping hospitals and health systems improve user satisfaction and service quality while reducing costs. We are committed to delivering excellent customer experience with the highest integrity and service quality, producing outstanding business results.
Curious to find out how your organization can improve service delivery and user experiences while reducing costs?
Schedule a FREE Service Desk Assessment, at your convenience.
Give your physicians and users the experience they want and get instant feedback with CSAT Surveys for every ticket.
Cut down on escalations when tickets are resolved on the first call.
Reduce cost of resolution with automation, self-service and a “shift left” approach of resolving tickets at lower-cost channels.
Continually improve your service desk with the right mix of analytics and reporting to create better user and business outcomes.